Pre-sale and after-sale support

Simourgh Plus Support

Choose the right support path, send the right proof first, and resolve order, payment, KYC, or connection issues without extra back-and-forth.

Start on Telegram Open a panel ticket

Fastest start

Short question or live status: Telegram

Best for proof

Payment, refund, and KYC: ticket

Golden rule

One path, one ID, one clear proof

For faster help

Keep one case

Use one ticket or one chat for each issue so the history stays intact.

Send proof first

Share account email, order ID, payment ID, receipt, transaction hash, or exact error text in the first message.

Pick the exact topic

Mark the issue as payment, delivery, KYC, connection, or refund so it goes to the right path.

Support routing map

Choose the path that actually fits your issue

A useful support page should route the issue, not just show one generic contact button. This table is the shortcut for payment, delivery, connection, and refunds.

Issue

Paid, but order not delivered

Best path

Ticket + receipt

Required proof

Payment ID, account email, card receipt, or transaction hash

Expectation

High priority when proof is included

Issue

KYC or card verification issue

Best path

Ticket

Required proof

KYC page link, mobile number, national ID, and visible error

Expectation

Keep this precise to avoid gateway confusion

Issue

VPN connection or setup help

Best path

Telegram or guide

Required proof

App name, OS, error screenshot, and connection country

Expectation

Usually solved quickly with a step-by-step guide

Issue

Refund, cancellation, or order change

Best path

Ticket

Required proof

Order ID, reason, delivery status, and payment receipt

Expectation

Needs an official decision trail

Order and payment follow-up

For card, USDT, Stripe, or undelivered orders, tickets keep the proof and decision traceable. Send identifiers first.

Fast Telegram support

For a short question, live status, connection guidance, or when you are unsure where to start, the Telegram bot is fastest.

Open bot

Setup and payment guides

Before opening a ticket, check setup, USDT payment, and KYC guides. Many issues are solved by one exact step.

View guides

Before sending

Details that actually speed up review

This reduces back-and-forth. Send these in the first message so the operator does not need to ask basic questions again.

For local card payments, send the receipt and last four card digits; only share full card details if you choose to do so inside a secure ticket.

For USDT or crypto, include the transaction hash and network. A wallet screenshot alone is not enough.

For Stars, Premium, GitHub, or ChatGPT, type the destination username or email exactly with no extra spaces.

For VPN, test once on another internet connection and send app name, OS, and the exact error.

Common questions

Check these before messaging

This page reduces back-and-forth. Better initial context means faster, more accurate support.

How fast do you reply?

Telegram is usually fastest for short questions and live status. Tickets are better for payments, refunds, KYC, and anything that needs proof and history.

I paid but delivery did not happen. What should I send?

Send the payment ID or payment page link with the card receipt, transaction hash, or account email. For local card payments, the receipt and last four card digits help.

Where should I request a refund or cancellation?

Use a ticket so the reason, proof, order state, and final decision remain trackable. If the order was already delivered, refund review depends on the service type.

What happens if KYC is not completed?

For local payments requiring KYC, refund or release handling depends on payment status and the gateway rules for that transaction.

Why not open multiple messages?

Multiple channels split the history and slow the answer. Keep one path so the case stays clean.