Simourgh Plus Support
Choose the right support path, send the right proof first, and resolve order, payment, KYC, or connection issues without extra back-and-forth.
For card, USDT, Stripe, or undelivered orders, tickets keep the proof and decision traceable. Send identifiers first.
Sign in and open ticketFor a short question, live status, connection guidance, or when you are unsure where to start, the Telegram bot is fastest.
Open botBefore opening a ticket, check setup, USDT payment, and KYC guides. Many issues are solved by one exact step.
View guidesChoose the path that actually fits your issue
- 1Keep one caseUse one ticket or one chat for each issue so the history stays intact.
- 2Send proof firstShare account email, order ID, payment ID, receipt, transaction hash, or exact error text in the first message.
- 3Pick the exact topicMark the issue as payment, delivery, KYC, connection, or refund so it goes to the right path.
Details that actually speed up review
FAQ
How fast do you reply?
Telegram is usually fastest for short questions and live status. Tickets are better for payments, refunds, KYC, and anything that needs proof and history.
I paid but delivery did not happen. What should I send?
Send the payment ID or payment page link with the card receipt, transaction hash, or account email. For local card payments, the receipt and last four card digits help.
Where should I request a refund or cancellation?
Use a ticket so the reason, proof, order state, and final decision remain trackable. If the order was already delivered, refund review depends on the service type.
What happens if KYC is not completed?
For local payments requiring KYC, refund or release handling depends on payment status and the gateway rules for that transaction.
Why not open multiple messages?
Multiple channels split the history and slow the answer. Keep one path so the case stays clean.